Policies
Because each session reserves dedicated 1:1 time, our cancellation and refund policy is designed to be fair to both you and the time set aside for your coaching. Please read the terms for your specific tier below.
All sessions across every tier can be rescheduled at no charge with at least 24 hours' notice. Sessions cancelled or missed with less than 24 hours' notice, or without notice at all, are considered used and are non-refundable.
Rebuild is a one-time payment for the full program. Once your first session has taken place, the program is considered started and is non-refundable. Sessions may be rescheduled per the policy above. In rare extenuating circumstances, a credit toward À La Carte sessions may be issued at our discretion in place of a cash refund.
Once your first session of the month has taken place, this payment is non-refundable for that month. Unused sessions do not automatically roll over to the following month. Sessions may be rescheduled per the policy above.
You may cancel your Maintenance subscription at any time to stop future billing. Cancelling does not refund the current billing period you've already paid for — however, if you haven't yet used that month's session, you're welcome to use it before your access ends. We do not issue cash refunds for partial or unused subscription months; a credit toward a future À La Carte session may be offered instead, upon request.
Single sessions are refundable only if cancelled with at least 24 hours' notice before the scheduled time. Sessions cancelled with less notice, or missed entirely, are non-refundable.
To cancel a subscription, reschedule a session, or ask about a specific situation, please reach out directly — see our Contact page for the best way to get in touch.
Last updated: July 2026